I don’t think it was meant as an insult; it was a fair question, after all. All of them had been through countless trainings through the years. And in the end, we’re very motivated -- but very little changes. The changes that do come seem to come at a glacial...

Recently, a manager shared with me how she made suggestions to a team member — who in turn took none of the suggestions, and instead made the situation worse. What’s more fascinating is that this team member actually did the very thing they were criticizing someone...

A lot of empathetic and “Merchant” (see CVI) type leaders will feel lost when they have team members coming into their office to complain about one another, or to express frustration with the way another behaved in a meeting. As these leaders bring these examples to...

If you’ll remember, I’ve been working on a couple paddleboards for my daughter and I. And the very last step — the final touch — is that final glossy finish. But I’m finding something frustrating: I pour the epoxy, and it looks AMAZING. Gorgeous. Liquid glass. I leave...

Holy Crap! Can you believe it’s 2022!?  Well, it’s a new year, and I'm already behind schedule. We all want to save time, right? So let’s address that ginormous time-suck: The Dreaded Meeting. How often do you gather for a meeting — whether in a virtual or physical...

Now, the good news is that this post is a lot more hopeful than the title implies. If you consider the whole thing, you are infinitely more likely to succeed. Think about it. Why, for you, have the resolutions and goals of yesteryear failed to come to fruition? I’m...

It is, A time of hope, A time of love, A time of Memories -- the joyful and the sad. A time we wish upon a star, A time that brings an ending, A time resting quietly on the doorstep of new beginnings. These are the times of the season.   It’s a time when we lean...

I’ve worked with a lot of organizations & across a lot of industries — from Fortune 100 to Non-profit, from Law enforcement to education. And across them all, there is one complaint I’ve heard more consistently than any other: “THEY (meaning leadership) never...

Last week, we talked about people problems versus system problems. But I want to point out that there are real and genuine people problems, sometimes — although, in this example, they are likely not what you’re thinking. The biggest people problem I experience is when...

Have you ever noticed that sometimes, we like to make problems out to be people problems — when they’re really system, process, or technical problems?  Your coworker keeps making mistakes at work. It’s easy to say they’re lazy, disengaged or incompetent. But isn’t it...