“I Don’t Know” Is a Communication Problem in Disguise
I've written before about what to do when you're the one saying "I don't know" — how to treat it as a starting point rather than a dead end, and how leaders who model that kind of openness create space for real curiosity on their teams. This is the other side of that...
The Gap Is Proof, Not the Problem
When people notice a gap in their confidence — or their leadership, or their capability — they almost always treat it as the problem. Something is missing. Something needs to be fixed. The gap is where the work is. And that's partially true. But it's missing something...
You Don’t Lack Confidence — You Lack It in Specific Situations
One of the most common things I hear when someone starts working with me is some version of this: "I need to work on my confidence." And I believe them when they say it. The feeling is real. The frustration is real. But in almost every case, what they're describing...
The Cathedral or the Bricks: What People Need to Believe About Their Work
There's an old story about three people doing exactly the same work. Ask the first what he's doing, and he says he's mixing cement. The second says he's laying bricks. The third says he's building a cathedral. Same task. Same physical reality. Completely different...
When Culture Change Doesn’t Trickle Down
There's a pattern I've seen play out in organizations more times than I can count. Leadership decides that things need to change. They invest in development — coaching, training, new frameworks for communication and accountability. The work is real, and the intentions...
Leaders Who Define Tasks But Not Themselves
Most leaders are very good at defining what needs to happen. The goals. The deliverables. The standards. The behaviors they want to see from the people around them. What far fewer leaders have done is define themselves — with anything close to the same clarity. Not...
What Kind of Story Is Your Leadership Telling?
Every leader is telling a story. Not intentionally, necessarily. Not always consciously. But the people around you are receiving one — through how you respond under pressure, how you handle mistakes, what you reward, what you let slide, and what you do when no one...
Comfort Zone, Learning Zone, Danger Zone — And Why Most Teams Live in the Wrong One
Most leaders, if you ask them, will say they want their teams in the learning zone. Stretching. Growing. Taking on challenges that are just beyond their current comfort level. Building capability through productive difficulty. That's the aspiration. The reality is...
Checks and Balances Aren’t a Threat to Your Authority
One of the more uncomfortable truths about leadership is this: the people who most resist being checked are often the ones who most need it. Not because they're bad leaders. Usually, because they're so invested in their own judgment — so identified with being the...
You’re Further Down the Story Than Your Team
By the time most leaders bring something to their teams, they've been living with it for a while. They've turned the idea over in their heads. Stress-tested it. Considered the objections, worked through the uncertainty, and arrived at something that feels ready — or...
