How Unclear Expectations Train People to Disengage

How Unclear Expectations Train People to Disengage

Disengagement is often treated as a motivation problem. People aren’t as invested. They’re not taking initiative. They seem less connected to the work. But in many cases, disengagement is learned rather than innate. It develops in environments where expectations are...
The Hidden Cost of “We’ll Figure It Out Later”

The Hidden Cost of “We’ll Figure It Out Later”

“We’ll figure it out later” is one of the most common phrases in organizations. It usually comes from a good place. There’s momentum. There’s a desire to keep things moving. The details can be worked out as you go. Right? Maybe. In some cases, that’s appropriate. But...
Most Leadership Problems Are Design Problems

Most Leadership Problems Are Design Problems

If you’ve been around me for a while, you know I am fond of saying “all organizational problems are people problems.” And that’s true because people are usually the source of the issue. But that alone is a superficial explanation.  What lies below those problems? What...