Why Do It Yourself?

Why Do It Yourself?

In this country, most of us have been thoroughly ingrained with a ‘bootstrap’ mentality: we pull ourselves up by our own bootstraps. We do it ourselves! Leaders are especially prone to this mentality. And don’t get me wrong; there are some things...
They Can’t See What They’re Not Looking For

They Can’t See What They’re Not Looking For

Recently, a manager shared with me how she made suggestions to a team member — who in turn took none of the suggestions, and instead made the situation worse. What’s more fascinating is that this team member actually did the very thing they were criticizing someone...
When Your Team Complains To You

When Your Team Complains To You

A lot of empathetic and “Merchant” (see CVI) type leaders will feel lost when they have team members coming into their office to complain about one another, or to express frustration with the way another behaved in a meeting. As these leaders bring these examples to...
An Environment for Goals

An Environment for Goals

If you’ll remember, I’ve been working on a couple paddleboards for my daughter and I. And the very last step — the final touch — is that final glossy finish. But I’m finding something frustrating: I pour the epoxy, and it looks AMAZING. Gorgeous. Liquid glass. I leave...