What Handshakes Can Teach Us About Communication

What Handshakes Can Teach Us About Communication

When I ask my organizational clients what their greatest challenges are, one of the most common answers is communication — but that’s a 10,000 foot answer. What is the specific problem? Is communication poor, non-existent, incomplete, sometimes aggressive,...
Understanding Our Circle Of Influence

Understanding Our Circle Of Influence

“We are in a circle of influence, not a chain of command.” William Paul Young, “The Shack”    In the immortal words of Rodney King: Can we all just get along? It would be so easy if it weren’t for the many people with whom we just disagree. How do we influence or...
Make Accountability Joyful

Make Accountability Joyful

Why is it that ‘accountability’ always has this negative connotation? It seems to always come with the subtext: You better do it right, or else…! The problem with that is it misses the most valuable part of accountability, which is follow-up and follow-through....
How To Make Connection In Animosity

How To Make Connection In Animosity

When I worked for a software company called CollegeNet, it was my job to sell scheduling and space management software to colleges and universities and help them overcome the politics of implementation. One university in particular had a homegrown scheduling algorithm...
Connecting Over Disagreements

Connecting Over Disagreements

Welcome to 2020!!! The year of clarity and perfect vision. What are you ready to see more clearly? We’re all faced with the reality that there is more division than ever in our country and we are having a hard time seeing our way out of it. What do you do when faced...