The Right Kind of Conflict

Imagine for a moment your team walking away actually feeling excited about having had a conflict. Or, better yet, there’s a contentious issue on the agenda — and people show up early, excited to tackle the problem. Fantasy, you say? No one likes conflict, you say?...

You Control the Pace

Clients in law enforcement and the health industries provide me weekly reminders that business is anything but usual. Old ways simply don’t work, new ways aren’t yet established, and everything feels like it’s changing by the minute. Beyond the everyday mechanics of...

The Call to Lead, The Courage to Yield

“We are the ones we’ve been waiting for.” “Be the hero you’ve been waiting for.” “Find the courage within!” “Be the change you wish to see in the world…” How many ways have we heard that sentiment expressed? And what can that possibly mean at times like...
What Your Team Most Needs Now

What Your Team Most Needs Now

COVID-19 is playing havoc with everyone’s lives and businesses — even my cats have had enough! They keep looking back and forth from me, to the door, back at me, and then back to the door, as if to say “Enough is enough, get ooooout!” It is their house, after all. My...
COVID-19 Is Calling For Better Questions

COVID-19 Is Calling For Better Questions

I apologize. The unfortunate release of last week’s article on the hand-shake was humorous if not uncanny — and profoundly poorly timed. That’s what I get for scheduling ahead.    But this week, things are more serious and even less humorous as COVID-19...
What Handshakes Can Teach Us About Communication

What Handshakes Can Teach Us About Communication

When I ask my organizational clients what their greatest challenges are, one of the most common answers is communication — but that’s a 10,000 foot answer. What is the specific problem? Is communication poor, non-existent, incomplete, sometimes aggressive,...